Field Service Engineer (Seattle, WA)

About the position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. This position is a remote position, and qualified candidates must currently live in the Seattle, WA area. The role involves travel up to 50%.

Responsibilities

• Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer.
• Act as trusted partner to existing customers.
• Build promoters and achieve targeted retention rate.
• Manage and drive development of accounts according to strategic account plan.
• Deliver first line support and technical troubleshooting.
• Coordinate order, delivery, and billing.
• Implement and maintain the effectiveness of the quality system.
• Ensure instrument analytical turnaround time.
• Conduct customer business review (KPI reviews).
• Manage customer relationship and thoroughly plan, prepare and follow up customer visits.
• Identify customer training requirements.
• Coach customers and share knowledge.
• Identify and resolve customer pain points.
• Replenish and control inventory.
• Build image and brand in eyes of customer.
• Collect and transmit VOC (Voice of Customer).
• Manage menu expansion and service sales.
• Identify/open door for opportunity to expand offering into other departments.
• Manage customer consumables.
• Oversee price management and service cost management.
• Monitor assay availability and performance.
• Manage systems and tool management.

Requirements

• Bachelor's degree or equivalent relevant experience required.
• Two to four years' experience relevant experience with instrumentation utilized in a laboratory environment.
• Experience providing technical product application and/or hardware support.
• Experience interfacing with customers.
• Strong people management and communication skills.
• Troubleshooting/problem solving skills.
• Computer skills (word, excel, power point, internet savvy).
• Ability to prioritize independently.
• Negotiation skills.
• Demonstrate sales skills.
• Commitment to customers.
• Service-minded.

Nice-to-haves

• Bachelor's degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial.

Benefits

• Career development with an international company.
• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan.
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement and FreeU education benefit.
• Recognition as a great place to work in dozens of countries.
• Recognition as one of the best big companies to work for and for diversity.