Field Service Engineer / Sr. Specialist

Johnson & Johnson - Tampa, FL

Full-time - Mid Level

Onsite - Tampa, FL

Chemical Manufacturing

About the position

The Field Service Engineer / Sr Specialist at Johnson and Johnson Vision is responsible for providing on-site technical product services, including installations, upgrades, preventative maintenance, and repairs for medical device equipment. This role requires a strong focus on customer service and technical proficiency, with a significant amount of time spent in the field (75%) and some time working from home (25%). The position emphasizes the importance of safety, compliance with procedures, and effective communication with stakeholders.

Responsibilities

• Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
• Functions as a primary resource for stakeholders.
• Provides frequent status updates and documented service reports to stakeholders.
• Operates efficiently to conclude all on-site installation, repair, maintenance, and test activities to factory specifications.
• Ensures that installation, maintenance, and other work necessary is completed on time.
• Identifies problems and recommends resolutions on existing products and procedures.
• Analyzes service data to schedule proactive and reactive service.
• Works closely with colleagues for knowledge and skills transfer.
• Maintains trunk inventory, manages, and preserves calibrated test equipment and other electronic devices.
• Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.
• Documents and reports on field service activities as well as incorporates and promotes process improvements.
• Conducts new product evaluations.
• Participates in the generation of technical bulletins and basic operations and service procedures.

Requirements

• Associate's degree or Technical Certification required (Electronics, Bio-Medical, Optical, Mechanical) is required; Bachelor's degree preferred.
• A minimum of 4 years of experience in a related field.
• Strong problem-solving, troubleshooting, and customer service skills.
• Data analysis experience.
• Excellent verbal and written communication skills.
• Proficient in Project Management, Presentation, and organization.
• Proficiency in Microsoft Office applications.
• Valid US Driver's license and ability to operate a vehicle.
• Ability to lift heavy equipment and perform tasks requiring standing, lifting, and bending.

Nice-to-haves

• Experience with Tableau and similar software applications.
• Experience driving customer satisfaction and work process improvement.

Benefits

• Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• 401(k) retirement plan and savings plan participation.
• Long-term incentive program eligibility.
• Vacation - up to 120 hours per calendar year.
• Sick time - up to 40 hours per calendar year; for employees in Washington - up to 56 hours per calendar year.
• Holiday pay, including Floating Holidays - up to 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.