Field Service Engineer / Technician - Full Time

United Medical Systems - Hopkinton, MA

Full-time - Mid Level

Hopkinton, MA

Professional, Scientific, and Technical Services

About the position

The Field Service Engineer / Technician role at United Medical Systems involves maintaining and repairing mobile medical equipment, primarily focusing on Urological surgery devices. The position requires travel to customer sites and performing preventative maintenance and troubleshooting tasks under the direction of the Service Manager. The role emphasizes the importance of technical skills in electronics and mechanics, along with a commitment to customer service and operational excellence.

Responsibilities

• Complete all service training provided by UMS and respective manufacturers.
• Perform Preventative Maintenance (PM) in accordance with UMS, state, federal, and manufacturer intervals.
• Troubleshoot and repair equipment per manufacturer guidelines utilizing appropriate diagnostic equipment and tools.
• Submit all service reports, preventative maintenance records, used parts, and expense reports on a weekly basis.
• Travel up to but not limited to 20% overnight.
• Maintain company provided service vehicle.
• Maintain a working knowledge of all equipment.
• Field service calls and perform necessary work in accordance with UMS protocol.
• In the event of equipment failure, follow current department procedures.
• Submit and discuss weekly itinerary with Service Manager.
• Maintain 24/7 availability for communication.
• Track and order spare parts as needed.

Requirements

• 3 years of relevant experience in field service repair or engineering.
• Possess a two-year degree in electronics or equivalent years of directly related experience.
• Understanding of electronics theory / Proven experience working with electronics and schematics.
• Proven analytical, problem solving, and troubleshooting skills using test equipment.
• Strong mechanical skills with the ability to use hand and power tools.
• The ability to fluently read, write, understand and communicate in English.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Fully Paid STD/LTD Insurance
• Fully Paid 2x Basic life Insurance
• 401k with excellent company match
• Paid Vacation/sick/personal Time