Field Service Engineer/ Technician

$68,000 - $78,000/Yr

Datafielder - Grand Prairie, TX

Full-time - Entry Level

Grand Prairie, TX

About the position

DataFielder Inc. is seeking a skilled Field Service Engineer / Technician to join our dynamic team in Grand Prairie, TX. This role is crucial in providing comprehensive service on industrial equipment used in the manufacturing of Printed Circuit Boards, Solar Modules, Safety Glass, and Credit Cards. The successful candidate will focus on maintaining high customer satisfaction through timely, accurate, and efficient service. As a Field Service Engineer, you will be responsible for installing, commissioning, and maintaining equipment at customer sites, ensuring that all modifications and retrofits are performed as needed. You will develop and maintain a detailed knowledge of the assigned equipment and applications, which is essential for troubleshooting, diagnosing, and calibrating products on-site. Additionally, you will provide hotline support via phone and email to address a variety of customer issues, collect data, establish facts, and draw valid conclusions to ensure high customer satisfaction. Building strong partnerships with equipment operators and customer technical personnel will be a key part of your role, facilitating effective problem-solving. You will also be responsible for providing training to customers on the effective operation, calibration, and maintenance of equipment. Maintaining accurate maintenance records and issuing timely reports on serviced equipment is essential. You will support trade shows as needed and maintain direct contact with the US Service Manager and Customer Support Team in Germany to ensure high customer satisfaction. This position requires a proactive approach to service and a commitment to excellence in customer interactions.

Responsibilities

• Install, commission, and maintain equipment at customer sites, including performing modifications and retrofits as needed.
• Develop and maintain detailed knowledge of assigned equipment and applications.
• Troubleshoot, diagnose, and calibrate products on-site and provide hotline support via phone and email.
• Address a variety of customer issues, collect data, establish facts, and draw valid conclusions to ensure high customer satisfaction.
• Build strong partnerships with equipment operators and customer technical personnel to facilitate effective problem-solving.
• Provide training to customers on the effective operation, calibration, and maintenance of equipment.
• Maintain accurate maintenance records and issue timely reports on serviced equipment.
• Support trade shows as needed.
• Maintain direct contact with the US Service Manager and Customer Support Team in Germany to ensure high customer satisfaction.

Requirements

• Associate or Four-Year Degree in a related field (mechatronics, electronics/electrical or mechanical engineering) preferred.
• Three years of directly related experience, or an equivalent combination of education and experience.
• Proficiency in control systems and electronic troubleshooting, as well as general electrical and mechanical service tasks.
• Strong written and verbal communication skills, along with excellent interpersonal skills.
• Strong decision-making and problem-solving skills, with the ability to exercise judgment, discretion, and maintain technical knowledge of the equipment.
• Ability to read and interpret technical journals and reports.
• Fluency in English; German and/or Spanish is a plus.
• Willingness to travel extensively (estimated 80%).
• Must possess a valid driver's license, a clean driving record, a major credit card (for business travel), and a passport.
• Consent to a background check and provide references.

Nice-to-haves

• Fluency in German and/or Spanish is a plus.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Paid time off
• Vision insurance
• Professional development assistance
• Tools
• Travel reimbursement