Field Service Engineer (Teradyne, San Jose, CA)

Teradyne - San Jose, CA

Full-time - Entry Level

San Jose, CA

Computer and Electronic Product Manufacturing

About the position

As a Field Services Engineer at Teradyne, you will engage in a variety of activities that support our customers in maintaining and optimizing their semiconductor test systems. This role involves traveling to customer sites for preventive maintenance, system repairs, installations, and acceptance testing, while also providing technical support and collaborating with internal teams to ensure customer satisfaction. You will be part of a dynamic environment where your problem-solving skills and technical knowledge will be crucial in driving excellence and innovation.

Responsibilities

• Travel to customer sites to perform preventive maintenance procedures, system level repairs, system installation, and acceptance testing of Teradyne Semiconductor Test Systems.
• Interface with various support teams within Teradyne to deliver on commitments to customers.
• Provide technical support to customers and field teams either on-site or through phone or email.
• Participate in cost reduction and productivity improvement programs.
• Share technical knowledge and breakthroughs with peers and technicians during team meetings.
• Contribute solutions to e-Knowledge.
• Identify issues that require escalation with the team.
• Uphold Teradyne's core values and respect customer values at all times.

Requirements

• 1+ years of hands-on electro-mechanical troubleshooting and repair experience.
• Prior experience on Teradyne or any other ATE platform is a plus.
• Ability to apply a structured approach to problem solving.
• Sensitivity to communication needs and effective follow-up until resolution of issues.
• Effective in handling crisis situations by following applicable Teradyne processes.
• Self-driven in pursuing technical knowledge related to the job.
• Ability to align work procedures and expectations with customers and field teams.

Nice-to-haves

• Experience with Teradyne Semiconductor Test Systems (J750, Ultraflex+, Eagle Test) is preferred.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Accounts
• Retirement savings plans
• Life insurance
• Disability insurance
• Paid vacation
• Paid holidays
• Tuition assistance programs