Danaher - New York, NY
posted 3 days ago
About the position
Beckman Coulter Diagnostics has been dedicated to advancing and optimizing the laboratory for over 80 years, aiming to move science and healthcare forward. The company is committed to building a culture that celebrates diverse backgrounds, experiences, and perspectives. The Field Service Engineer position is crucial for supporting client needs, which directly impacts patient health and overall well-being. This role is part of the Service Organization located in New York City and will be fully remote, covering a service territory around the Bronx, Mount Vernon, Yonkers, White Plains, and surrounding areas. The Field Service Engineer will report to the Field Service Supervisor and will be responsible for troubleshooting, installation, preventative maintenance, and service repair needs on Beckman Coulter equipment, specifically in the Chemistry, Immunoassay, and Laboratory Automation product lines.
Responsibilities
- Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment.
- Provide excellent and efficient service to Beckman Coulter's customers along with technical training on products.
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
- Utilize business systems such as OBI, SalesForce, and SharePoint for Service Call Planning and advancing team goals.
- Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.
- Foster collaboration by assisting with the training of newer Field Service Engineers.
Requirements
- Associate degree preferred in technical, biomedical engineering, instrumentation, electrical engineering or related field, or equivalent military experience.
- 1+ year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
Nice-to-haves
- Previous experience in a technical college major such as biomed, engineering, or related.
- 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
- Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention.
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Bonus eligibility
