Field Service Engineer - Ultrasound (Scranton, PA)

$63,710 - $109,200/Yr

Koninklijke Philips N.V - Allentown, PA

Full-time - Mid Level

Allentown, PA

Ambulatory Health Care Services

About the position

The Field Service Engineer for Ultrasound in Scranton, PA is responsible for managing customer relationships through technical expertise in installing, troubleshooting, servicing, and maintaining ultrasound equipment at customer sites. This role emphasizes exceptional customer service, adherence to regulatory requirements, and collaboration within a regional work team to enhance service delivery and operational efficiency.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements and setting clear expectations.
• Understand the customer's business and competitive environment to generate service revenue.
• Actively participate as a member of the regional work team to improve processes and identify training gaps.
• Perform all administrative duties within established regulatory requirements and timeframes, including timesheets and service work orders.
• Utilize tools and resources to resolve customer and system problems in a timely manner.
• Complete preventative maintenance, Field Change Orders, installations, and diagnose and resolve electronic, network, and mechanical problems.

Requirements

• 2+ years of experience in a diagnostic imaging service environment or 4+ years in electromechanical industries, preferably with ultrasound equipment.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• Ability to perform physical, cognitive, and environmental job requirements with or without accommodation.

Nice-to-haves

• Experience in ultrasound equipment is preferred.

Benefits

• Generous PTO
• 401k with up to 7% match
• HSA with company contribution
• Stock purchase plan
• Education reimbursement
• Field service and lead generation incentive bonus plans
• On-call pay
• Company fleet/car
• Training and advancement opportunities