Makino - Seattle, WA
posted 3 months ago
The Field Service Engineer at Makino plays a crucial role within the Customer Support Department, focusing on the installation, maintenance, troubleshooting, and repair of Makino machinery at customer locations. This position is designed for customer-focused professionals who possess a positive attitude and exceptional customer service skills. The Field Service Engineer will be responsible for ensuring that customers receive the highest level of support and technical knowledge regarding the product line. This includes not only the installation of machinery but also training customers on its operation and providing ongoing technical assistance as needed. In this role, the Field Service Engineer will act as a vital communication link between the customer and Makino, ensuring that any issues are promptly addressed and resolved. The position may also require occasional participation in activities outside of the primary product line, allowing for a diverse range of experiences and challenges. The ideal candidate will have a strong background in electro-mechanical systems, including motors, drives, and transformers, and will be knowledgeable in machine tool manufacture, installation, operation, maintenance, and repair. Candidates should be prepared for regional travel, which is estimated to be about 25% of the time. This travel is essential for providing on-site support and ensuring that customers can effectively utilize Makino's advanced manufacturing technology. The company values a professional image and excellent communication skills, as these are critical for building strong relationships with customers and ensuring their satisfaction with Makino's products and services.