Field Service Engineer

Accenture - Colorado Springs, CO

Full-time - Mid Level

Colorado Springs, CO

Professional, Scientific, and Technical Services

About the position

The Field Service Engineer role at ASM Research involves providing onsite support and training for application use to client staff in Colorado Springs, CO. The position requires an active Secret clearance and entails collaboration with various teams to resolve issues and ensure effective application integration into operations.

Responsibilities

• Provide onsite training support of application to client staff.
• Coordinate with Help Desk, Cloud, Development, and Data Engineering Teams to report, document, and resolve any issues.
• Coordinate with client team members regarding deployments, site visits, trainings and exercises.
• Work with end users to incorporate application into operations as applicable to the particular command or Service.

Requirements

• Bachelor's Degree in IT, Cyber Security, Business, Engineering, Management or a related field. An Associate Degree with 10 years of experience may be substituted for the BA/BS or equivalent relevant experience.
• 6-8 years of experience with a minimum of 2 years of Project Management experience.
• 2+ years' experience with supporting DoD medical planning and execution, with knowledge of DoD medical systems such as TRAC2ES, TMDS, JMAR, CAREPOINT preferred.
• Active DoD Clearance.

Nice-to-haves

• PMP or CSM certification preferred.
• Experience working with a Common Operating Picture (COP) and creating solutions to current gaps in information.
• Experience troubleshooting data inconsistencies.
• Exceptional communication skills.
• Desire to learn new technologies to share and build knowledge with the teams.