Immucor - Boston, MA
posted 3 months ago
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain, and is a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. We are currently seeking a Field Service Technician for our Boston location. In this role, you will be responsible for providing corrective maintenance, installation, and calibration of diagnostic equipment at customer sites. This position requires a high level of responsiveness to customer issues, ensuring that all equipment is functioning optimally and that customer satisfaction is maintained. As a Field Service Engineer, you will manage parts inventory, maintain adequate trunk stock, and ensure accurate documentation of all service activities. You will adhere to company policies while maintaining a neat and clean work environment. Meeting deadlines for the installation of new equipment and the repair of existing equipment is crucial. Regular training will be part of your responsibilities to stay updated with current information and to share best practices with team members. Effective communication with both internal and external customers is essential to maintain a professional image and ensure smooth operations. This position is not eligible for sponsorship for work authorization, so applicants requiring sponsorship now or in the future will not be considered. If you have the necessary skills and experience in medical diagnostics and blood banking, we encourage you to apply today!