Field Service Engineer

$68,200 - $102,000/Yr

Thermo Fisher Scientific

Full-time - Mid Level

Remote

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer at Thermo Fisher Scientific is responsible for repairing, installing, maintaining, and updating hardware and automation products within the BEA division. This role involves consulting at customer sites and ensuring high-quality service delivery to enhance customer satisfaction and operational efficiency.

Responsibilities

• Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.
• Contribute to high-value service-related procedures and documentation.
• Collaborate with other departments to improve customer experience.
• Ensure prompt customer response times and effective problem resolution to cultivate customer satisfaction.
• Provide up-to-date service reporting on customer activities.
• Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
• Develop and maintain positive relationships with customers in assigned territory.
• Assist Service Sales Representative with service orders.
• Support product quality improvement initiatives.
• Participate in service optimization projects.

Requirements

• Bachelor's degree or above in computer technology, electrical engineering, automation, biology, or chemistry.
• 2+ years of experience in bioprocessing, automated bioproduction, bioproduction equipment design/maintenance/software control, or bioprocessing chromatography.
• Experience with Delta V or other control software is a plus.
• Strong communication skills, both oral and written in English.
• Sophisticated knowledge of Microsoft Windows operating systems, PC hardware, and desktop application products.
• Self-motivated and able to work independently.

Nice-to-haves

• Experience in bioprocessing techniques and equipment design.
• Ability to identify, recommend, and prioritize improvements to customer experience and internal processes.
• Outstanding teamwork skills to collaborate with global counterparts and customers.

Benefits

• Competitive remuneration and annual incentive plan bonus.
• Healthcare and a range of employee benefits including national medical, dental, and vision plans.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
• Accident and life insurance, and short- and long-term disability coverage.
• Retirement and savings programs, including a competitive 401(k) U.S. retirement savings plan.
• Employees' Stock Purchase Plan (ESPP) allowing purchase of company stock at a discount.