Field Service Engineer

$70,720 - $76,960/Yr

Orion Talent - Hillsboro, OR

Full-time - Mid Level

Hillsboro, OR

Administrative and Support Services

About the position

As a Field Service Engineer at our company, you will play a crucial role in providing exceptional customer support throughout the lifecycle of our complex semiconductor equipment. Your primary responsibility will be to ensure operational excellence by performing on-site repairs, maintenance services, and complete installation or relocation start-up services at customer sites. This position requires a strong focus on customer satisfaction, as you will be the face of the company, understanding customer needs and collaborating with various teams to deliver effective solutions. In this role, you will engage in analytical problem-solving and troubleshooting, conducting diagnostics to isolate issues down to the component level. Your ability to take corrective actions will be vital in minimizing downtime, system interruptions, and equipment malfunctions. You will also be responsible for keeping up to date with semiconductor capital equipment and company products through continuous learning, training, and certification. Additionally, you will assist in complex field modifications and updates, maintaining accurate records and reports to coordinate activities between the company and the customer. As a subject matter expert, you will represent the company to our valued customers, ensuring their needs are met and providing technical instruction and mentoring for junior engineers. Your role will also involve creating customer response action plans and transparently discussing opportunities and challenges to build trust with our clients.

Responsibilities

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of company's complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and company products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between company and the customer.
• Serve as a subject matter expert, representing the company to our valued customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Transparently discuss opportunities and challenges with customers to increase trust.
• Provide technical instruction and mentoring for more junior engineers.

Requirements

• 5+ years of experience performing installation, maintenance, repair, or troubleshooting of complex electro-mechanical capital equipment (semiconductor is a plus).
• Bachelor's degree in Electronics, Engineering, or related field is a plus.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills.

Nice-to-haves

• Experience in semiconductor capital equipment is a plus.
• Intermediate Excel, Word, PowerPoint skills.

Benefits

• Generous, fully vested 401(k) package with matching contribution of 50% on the first 6% of eligible contributions.
• Employee Stock Purchase Program at a discounted rate.
• Comprehensive Medical, Dental, and Vision plan with flexible spending options.
• Group Life Insurance, Accidental Death & Dismemberment, Voluntary AD&D, Supplemental Life Insurance, Short and Long-Term Disability.
• 12 days PTO per year, with 12 paid holidays (or triple time + an additional PTO day if you work over a holiday).
• Educational assistance up to $15k/yr.
• Fitness Reimbursement.
• Adoption Assistance.
• Commuter Benefits.