Field Service Engineer

R.E.E - Detroit, MI

Full-time

Detroit, MI

Food Services and Drinking Places

About the position

REE Automotive (Nasdaq: REE) is an innovative automotive technology company that empowers businesses to create electric vehicles of diverse shapes and sizes using their modular platforms. The company is at the forefront of electric vehicle technology, featuring the groundbreaking REEcorner™, which integrates essential vehicle components such as steering, braking, suspension, powertrain, and control into a single compact module located between the chassis and the wheel. This revolutionary design allows for complete design freedom, enabling vehicles powered by REE to be equipped with proprietary by-wire technology for drive, steer, and brake control, eliminating the need for mechanical connections. The result is a platform that is not only the flattest in the industry but also provides ample space for passengers, cargo, and batteries. The REE platforms are designed to be future-proof, capable of autonomous operation, and offer a low total cost of ownership. They significantly reduce the time to market for fleets aiming to electrify their operations. The Field Service Engineer plays a crucial role in the REE Aftersales and Service Operations organization, reporting directly to the Senior Field Service Engineer. This position is vital for ensuring customer support, conducting field evaluations, and solving general problems related to all REE products across North America.

Responsibilities

• Ensure customer support and field evaluations for all REE products within North America.
• Provide advanced troubleshooting for customers in the field.
• Report unresolved issues to Product Engineering for total quality improvement and ensure priority resolution.
• Provide feedback, reports, and analysis of field issues to product teams and service management.
• Assemble, install, test, troubleshoot, and fix mechanical and electrical systems as required.
• Flash, test, diagnose, and troubleshoot software systems for the REE vehicle control systems as required.
• Assemble, install, wire, terminate, and test both low and high voltage electrical systems as required.
• Provide routine, scheduled, and on-call service.

Requirements

• 5+ years of experience working within the automotive industry, covering vehicle repair, diagnosis, and customer handling.
• Previous experience with electric vehicles is essential.
• Automotive Technology or related degree is desirable.
• Automotive High Voltage safety trained, ideally working at Authorized Person level for vehicle operation.
• Customer-centric approach to service and support.
• Ability and willingness to align behavior with the needs, priorities, and goals of REE and act in ways that consistently present a positive image.