Field Service Engineer

About the position

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.

Responsibilities

• Provide highly visible customer support through the performance of on-site installation as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and system.
• Check out and approve the operation quality of system equipment. May instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customer on administrative and technical matters for assigned projects.
• Interpret customers' needs and clarify if the responsibility for problem resolution falls to sales personnel, customer support representatives, or engineers.

Requirements

• Bachelor or above degree in related Engineering.
• Require a minimum of 3 years of related experience in Semiconductor industry.
• Can use skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.
• Can work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Interacts with senior internal and external personnel.
• Excellent verbal and written communication skills.
• Possess good interpersonal skills and willing to work in a team environment.
• Excellent project and time management skills.

Nice-to-haves

• Experience in customer support or technical support roles within the semiconductor industry.

Benefits

• Competitive salaries
• Health/dental/vision/life/disability insurance
• Paid Time Off (PTO)
• 401K plan with employer match
• Employee Stock Purchase Program (ESPP)
• Health & wellness initiatives
• Collaborative working environment
• State-of-the-art tools & equipment