FIELD SERVICE ENGINEER

$80,001 - $80,001/Yr

SAIC - Joint Base Lewis-McChord, WA

Full-time - Mid Level

Onsite - Joint Base Lewis-McChord, WA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Field Service Engineer (FSE) position at SAIC involves providing high-level technical support and field service engineering for the Integrated Battle Command System (IBCS). The role requires extensive travel to various locations, both CONUS and OCONUS, to ensure the deployment, operation, and maintenance of the IBCS system. The FSE will collaborate with military and civilian personnel, serve as the primary point of contact for the IBCS program, and conduct training and troubleshooting of systems.

Responsibilities

• Provide technical support services for maintaining and sustaining fielded IBCS systems, equipment, and software.
• Represent the IBCS program as the primary point of contact.
• Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems.
• Assist in the emplacement and initialization of the IBCS system.
• Advise customers on the capabilities and limitations of the IBCS system.
• Assist in troubleshooting IBCS hardware, software, and networks.
• Provide feedback to program leadership regarding system performance and end-user feedback.
• Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software.
• Conduct training for users and operators.
• Support Program Help Desk activities.
• Conduct scheduled equipment inventories.

Requirements

• Bachelor's degree and five years of experience; six years of experience accepted in lieu of degree for Mid-Level.
• Bachelor's degree and nine years of experience; six years of experience accepted in lieu of degree for Senior Level.
• Experience with tactical networks and troubleshooting.
• In-field operator training experience.
• Troubleshooting of computer systems and networks.
• Good oral communication skills.
• Ability to effectively prioritize and execute tasks in high-pressure environments.
• Ability to work independently and efficiently with short-term deadlines.
• Must possess an active DoD Secret Clearance.

Nice-to-haves

• Army Air Defense background (14 or 140A or 14G).
• IBCS experience maintaining and sustaining fielded IBCS systems, equipment, and software.
• Willingness to acquire a CDL.
• Deployment experience OCONUS.