Field Service Engineer
Park Place Technologies•New York, NY
459d
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About The Position
The Field Service Engineer (FSE) is responsible for providing onsite technical support and system diagnostics to customers within a designated territory or specific accounts. The role requires responding to system failures, performing hardware service, and ensuring customer satisfaction by adhering to Service Level Agreements (SLAs). The FSE must be available for 24/7 support, possess a broad knowledge of system configurations, and effectively communicate with customers and support teams during repairs.
