Field Service Engineer

$85,000 - $115,000/Yr

General Dynamics - Chula Vista, CA

Full-time - Entry Level

Hybrid - Chula Vista, CA

10,001+ employees

Transportation Equipment Manufacturing

About the position

As a Field Engineer at GDIT, you will play a crucial role in ensuring the safety and security of our nation by providing technical support, troubleshooting, and maintenance for critical customer systems. Your expertise will help maintain operational efficiency and enhance customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Provide on-site troubleshooting, diagnosis, and resolution of technical issues for equipment and systems.
• Conduct root-cause analysis on hardware, software, and network issues to restore functionality.
• Promote and provide GDIT products or services in government customer locations.
• Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems.
• Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines.
• Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.
• Act as a liaison between the GDIT program and customers to increase brand loyalty and customer satisfaction.
• Train end-users on proper system use, maintenance, and troubleshooting procedures.
• Offer remote support to government clients as needed, guiding them through troubleshooting steps.
• Maintain detailed documentation of service visits, including issues identified, solutions provided, and future recommendations.
• Report recurring issues and potential improvements to the GDIT program engineering and product teams for continuous improvement.
• Work closely with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.

Requirements

• Proficiency in troubleshooting hardware, software, and networking issues.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Strong customer service orientation with a problem-solving mindset.
• Ability to work independently, manage time effectively, and prioritize tasks.
• 2+ years of related experience in information technology, network operation, or security operation centers.
• Education: Bachelor of Science preferred; High School diploma mandatory.
• Must have a valid driver's license.
• Security Clearance Level: Must be able to obtain a Public Trust BI required.

Nice-to-haves

• Experience with Communication systems including Microwave, Radar, and Video surveillance systems (RVSS) a plus.

Benefits

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Paid vacation and holidays