Field Service Engineer

GPAC - Saint Louis, MO

Full-time - Entry Level

Saint Louis, MO

Administrative and Support Services

About the position

The Field Service Engineer position is a critical role within a leading manufacturer of precision CNC manufacturing cutting tools, known for their high-quality CNC machines and 5-axis technology. This company has been a prominent player in the industry for over 40 years, with a strong reputation for stability and growth. The role is designed for individuals who are eager to develop their skills through real-world experience in the field, providing an opportunity to work with cutting-edge technology and contribute to product development. As a Field Service Engineer, you will be responsible for providing maintenance, repair, and installation assistance for CNC machine tools, either on-site or via telephone support. This position requires excellent communication skills and the ability to build strong customer relationships, as you will be working closely with clients to ensure their machinery operates efficiently. You will also be tasked with creating and updating technical documentation, which is essential for maintaining accurate records of service activities and product information. The job entails significant travel, with expectations of 75% travel or more, making it ideal for candidates who are located near an airport. The company supports its Field Service Engineers by covering all travel expenses and compensating them for travel time, including opportunities for overtime. This role not only offers a chance to work with advanced machinery but also provides a supportive team environment, where in-house technical support is available to assist you in the field.

Responsibilities

• Provide maintenance, repair, and installation assistance for CNC machine tools on-site or by telephone.
• Create and update documentation of technical information.
• Contribute to product development by assisting and training the end customer's Service Engineers on installing and maintaining newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.

Requirements

• Associate degree or bachelor's in a technical field, trade schools, or certificates in relevant areas.
• Experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Familiarity with metal and experience in installation and repairs of CNC machines.
• Experience programming and operating CNC machines with 3, 5, or 7 axes.
• Internships or job experience with CNC machines is preferred.
• Experience operating or maintaining robotics such as Fanuc, Mitsubishi, Haas, or Mori Seiki is a plus.
• Proven ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.

Nice-to-haves

• Experience with Siemens controls or Heidenhain is a plus.

Benefits

• Hourly pay with opportunities for overtime.
• All travel expenses covered, including reimbursement for personal vehicle use.
• Paid travel time and potential for paid weekend stays when necessary.