Field Service Engineer

$69,410 - $103,958/Yr

NPAworldwide - San Jose, CA

Full-time - Entry Level

Onsite - San Jose, CA

Administrative and Support Services

About the position

The Field Service Engineering Technician position focuses on providing technical support for semiconductor equipment, specifically in the PVD (Physical Vapor Deposition) sector. This role involves maintaining and troubleshooting high vacuum equipment, ensuring minimal downtime, and supporting installations at customer sites. The technician will work closely with the global headquarters to address software-related issues and will be responsible for documenting maintenance activities and training other technicians.

Responsibilities

• Monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time.
• Troubleshoot hardware and software related issues and implement solutions.
• Collect data for software related issues and discuss with global headquarters.
• Document all maintenance activity and provide field service reports.
• Install equipment control software and maintain record of software revision history.
• Participate in the installation of equipment at customers' sites.
• Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work.
• Provide training and assistance to other technicians.

Requirements

• AS degree is required, Bachelor's degree in engineering is preferred.
• 2-3 years of experience with PVD or semiconductor vacuum equipment.
• Candidates without AS or BS may be considered with equivalent experience in the same field.
• Multi chamber cluster systems and robotics experience is highly preferred.
• Ability to understand electrical and mechanical drawings for troubleshooting.
• Experience with PLC and other software applications is a plus.
• Ability to work independently following 3-6 months of on-the-job training.
• Must have analytical skills for problem analysis and resolution.
• Decide on problem solving road map and follow methodical means to resolution.
• Decide and recommend spare and consumable parts for PM's and repairs.
• Ability to work flexible shifts.
• Requires ability to lift approx. 50 lbs.

Nice-to-haves

• Bilingual Communication skills helpful but not required (Japanese/English).

Benefits

• Top health benefits
• Financial benefits
• Overtime availability