Field Service Engineer
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About The Position
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. We are searching for the best talent for a Field Service Engineer in Austin, TX. You will be responsible for managing the customer support system in the installation, service and repair of all products supported by Biosense Webster Inc. This includes interaction with customers over the phone and in person for handling technical inquiries and complaints. Under limited supervision, you will perform on-site and remote technical support, manage account schedules, devise preventative maintenance programs, evaluate and repair malfunctioning equipment, and drive customer satisfaction improvements.
