Field Service Engineer

GPAC - Milwaukee, WI

Full-time - Entry Level

Milwaukee, WI

Administrative and Support Services

About the position

The Field Service Engineer position is a critical role within a leading manufacturer of precision CNC manufacturing cutting tools, known for its stability and growth in the industry for over 40 years. This position is designed for individuals who are eager to work in a dynamic environment, providing maintenance, repair, and installation assistance for CNC machine tools. The role requires a significant amount of travel, approximately 75% of the time, making it essential for candidates to be located near an airport for ease of travel. The company prides itself on its supportive culture, ensuring that Field Service Engineers have access to a tech team that can assist them while they are in the field, allowing them to focus on building strong customer relationships and providing exemplary service. In this role, you will be responsible for creating and updating technical documentation, contributing to product development, and training end customers' Service Engineers on the installation and maintenance of newer product lines. The company offers a competitive hourly wage with opportunities for overtime, ensuring that all travel time is compensated. Additionally, the company is flexible with travel arrangements, allowing for weekend stays when necessary, and reimbursing employees for vehicle use during travel. This position is ideal for those looking to gain real-world experience in the field while working with cutting-edge technology in a stable and structured environment.

Responsibilities

• Provide maintenance, repair, and installation assistance for CNC machine tools on-site or by telephone.
• Create and update documentation of technical information.
• Contribute to product development by assisting and training the end customer's Service Engineers on installing and maintaining newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.

Requirements

• Associate degree or bachelor's in a technical field, trade schools, or certificates in relevant areas.
• Experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Familiarity with metal and experience in installation and repairs of CNC machines.
• Experience programming and operating CNC machines with 3, 5, or 7 axes.
• Internships or job experience with CNC machines is preferred.
• Experience operating or maintaining robotics such as Fanuc, Mitsubishi, Haas, Mori Seiki, or other machines is a plus.
• Proven ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.

Nice-to-haves

• Experience with Siemens controls or Heidenhain is a plus.

Benefits

• Competitive hourly wage with opportunities for overtime.
• Paid travel time and reimbursement for vehicle use during travel.
• Flexible travel arrangements, including paid weekend stays when necessary.