Orion Talent - Atlanta, GA
posted 3 months ago
The Field Service Engineer position is a critical role within our organization, primarily focused on providing exceptional field support for our company's equipment. This role is based in Atlanta, GA, and operates mainly during daytime hours from Monday to Friday, with occasional evening or weekend work required. The successful candidate will be responsible for installing, removing, repairing, upgrading, and performing preventative maintenance on equipment, ensuring a high level of skill and attention to detail in all tasks. The position demands a commitment to delivering 'White Glove Service' and maintaining excellent customer interaction, which is essential for fostering strong relationships with clients. In this role, the Field Service Engineer will be expected to maintain precise and detailed service reporting, which is crucial for tracking service performance and customer satisfaction. The engineer will also be responsible for managing daily logistical matters and departmental tasks, ensuring that personal inventory is maintained with minimal variance. A significant aspect of the job involves traveling up to 70% of the time, typically within a 100-mile radius, which may include overnight stays. The engineer must be prepared to travel on Sunday nights for early Monday service calls as required. The company places a strong emphasis on communication, and the Field Service Engineer will be responsible for providing timely updates to dispatching, their regional manager, and customers. The focus of this position is not only on technical skills but also on developing account management skills and achieving high performance in customer service and repair work. The company values commitment to its culture and core values, and candidates are encouraged to demonstrate how they align with these principles during the hiring process.