Field Service Engineer

About the position

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. We have an opportunity for a highly motivated person whose work will reflect Instron's commitment to customer satisfaction. Working from home, out of the northern Frederick, MD area, you will be responsible for traveling to customer sites to perform a variety of services including verification, preventative maintenance, repair, and installation, on a wide range of Instron's products. You will be provided with a company vehicle, appropriate tools/equipment, including a laptop computer, cell phone, and the assurance that you have the support of well-established service operation. You will have regional responsibility in the greater Baltimore and Washington, DC area. Occasional travel to other locations in the US may be required, and as much as 30% overnight travel.

Responsibilities

• Travel to customer sites to perform verification, preventative maintenance, repair, and installation on Instron's products.
• Provide customer satisfaction through high-quality service.
• Utilize provided tools and equipment effectively during service calls.

Requirements

• Two or four-year technical degree from an accredited university or equivalent military/trade school training.
• Knowledge of electro-mechanical systems.
• Ability to read, comprehend, and interpret technical information involving mechanics and electronics.
• Ability to interpret blueprints and schematics.
• Familiarity with PCs, operating systems, and Windows applications.
• High level of autonomy, superior organizational, time management, and customer service skills.

Nice-to-haves

• Prior field service experience strongly preferred.
• Automation systems experience is a plus.
• Experience performing preventative or corrective maintenance on servo hydraulic systems preferred.
• Experience with materials testing preferred, but not required.
• Experience delivering hands-on and classroom training on technical topics preferred.

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Long-term disability insurance
• 401k with match
• 100% tuition reimbursement program