Makino - Mason, OH
posted 3 months ago
The Field Service Engineer at Makino plays a crucial role within the Customer Support Department, focusing on the installation, maintenance, troubleshooting, and repair of Makino machinery at customer locations. This position is essential for ensuring that customers receive the highest level of service and support, enabling them to operate their machinery effectively and efficiently. The Field Service Engineer will be responsible for traveling to various customer sites across Ohio, Kentucky, Indiana, and Western Pennsylvania, providing hands-on technical support and expertise. In this role, the engineer will utilize machine tool manuals, technical documents, and both internal and vendor resources to research machine issues and determine appropriate solutions. It is vital for the engineer to maintain thorough documentation regarding machine issues, repairs, installations, and troubleshooting techniques to ensure a clear record of service provided. Additionally, the engineer will be expected to possess and maintain an in-depth knowledge of the machine tool industry and the specific product lines offered by Makino. Training customers on the functions of the machinery is also a key responsibility, ensuring that they are well-equipped to utilize the equipment effectively. The ideal candidate will be a customer-focused professional with a positive attitude and excellent customer service skills. This position requires a commitment to quality and a proactive approach to problem-solving, as well as the ability to communicate technical information clearly and effectively to customers. The role may involve overtime after 8 hours, and a company vehicle will be provided for travel to customer locations.