Field Service Engineer

$74,900 - $139,100/Yr

ABB - New York, NY

Full-time

New York, NY

Professional, Scientific, and Technical Services

About the position

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility. This role is contributing to the Electrification Service division. You will be mainly accountable for working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points. Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products. Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities. Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.

Responsibilities

• Execute service work with low to medium complexity as per work instructions and ABB standard processes.
• Plan and execute work on a first-time right approach with customers.
• Work with the customer on-site to identify opportunities to improve operations and eliminate pain points.
• Perform field service tasks, identifying technical issues and performing analysis through remote or on-site activity.
• Prepare material lists needed for service activity and ensure all materials, parts, and equipment are available and of appropriate quality.
• Troubleshoot equipment/process failures and request proactive corrective actions.

Requirements

• Bachelor's Degree in Electrical Engineering or a High School Diploma with a minimum of 4 years of technical work experience.
• Minimum of 2 years of field engineering experience.
• Ability and willingness to travel approximately 50-60% as required.
• Ability and willingness to possess and maintain a valid passport and driver's license.
• Technical skills in testing of power distribution and delivery including Low Voltage and Medium Voltage Breakers, Switchgear, Relays, and Transformers.
• Experience in the repair and refurbishment of LV and MV circuit breakers (OEM equipment such as Siemens, GE, ABB, SquareD, Multilin relays, and Schweitzer Relays).
• PLC experience is a plus.
• Candidates must already have work authorization that permits them to work for ABB in the US.

Nice-to-haves

• Experience with additional electrical equipment and systems.
• Familiarity with safety standards and regulations in the electrical field.

Benefits

• Competitive salary range between $74,900 and $139,100 annually.
• Opportunities for professional development and career growth.
• Comprehensive health insurance options.
• Retirement savings plan options.
• Paid time off and holidays.