Carl Zeiss Vision
posted 4 months ago
As a Field Support Engineer II at ZEISS, you will play a crucial role in providing field service support for our Surgical Microscopes. This position requires you to work independently with limited supervision, performing installations, repairs, upgrades, and preventative maintenance on specified Carl Zeiss Meditec instrumentation within your designated service territory. You will represent Carl Zeiss Meditec at customer locations, ensuring a high level of customer satisfaction while managing all company-issued property, including inventory, tools, diagnostic equipment, and your vehicle, in accordance with company policies. Your role will also involve maintaining professional communication with your team, customers, management, sales, and technical support. In this position, you will be responsible for diagnosing and repairing all designated products within your assigned service territory. This includes conducting preventative maintenance, installations, and upgrades according to specific training, manuals, and Carl Zeiss Meditec guidelines. You will need to assess customer needs, which may include financial impacts to their practice and the well-being of patients, and schedule, create, verify, and modify customer visits as appropriate. Daily field service reports must be completed and submitted according to written procedures, along with weekly expense reports in compliance with company policies. Additionally, you will maintain spare parts inventory according to company guidelines and support revenue growth through the promotion and retention of service agreements. Your role may also involve instructing customers on the operation and maintenance of equipment, as well as maintaining company-issued test equipment and support tools. You may be required to assist with the installation and maintenance of equipment at trade shows as needed.