Field Service Engineer

Danaher - Charleston, WV

Full-time

Remote - Charleston, WV

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer at Beckman Coulter Diagnostics is responsible for maintaining diagnostic tools that are crucial for patient health. This role involves troubleshooting, installation, preventative maintenance, and service repair of Beckman Coulter equipment, specifically in the areas of Hematology, Urinalysis, and MicroScan products. The position is fully remote and requires independent work while ensuring optimal performance of the equipment and providing excellent service to customers.

Responsibilities

• Handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment.
• Provide excellent and efficient service to Beckman Coulter's customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records, and order repair parts.
• Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
• Engage with internal and external stakeholders to understand and meet their requirements, while also helping train newer Field Service Engineers.

Requirements

• Associate degree or equivalent military experience.
• 1+ years experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.

Nice-to-haves

• 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
• Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention.
• A technical college major such as biomed, engineering, or related.

Benefits

• Flexible remote working arrangements for eligible roles.