Field Service Engineer

Avante Health Solutions - Charlotte, NC

Full-time - Mid Level

Onsite - Charlotte, NC

About the position

The Diagnostic Imaging Field Service Engineer (FSE) at Avante Health Solutions is responsible for providing frontline technical support for diagnostic imaging equipment. This role involves troubleshooting, repairs, calibrations, and performance verifications of complex medical equipment, primarily within a designated territory. The FSE will communicate regularly with both internal and external customers, ensuring high levels of service and support while working remotely and traveling to customer sites as needed.

Responsibilities

• Serve as primary onsite support engineer for all customers within assigned territory for contract, warranty, and billable service calls.
• Communicate with internal Service Support team to receive and provide detailed follow-up information regarding new service calls.
• Ensure company values are upheld in all customer communications and provide the highest level of customer service.
• Use critical thinking to resolve issues within defined procedures and practices.
• Consult with Director of Service, Service Manager, and technical staff to communicate system troubleshooting and diagnosing problems.
• Travel to customer sites to diagnose and repair system failures and provide routine Preventive Maintenance (PM) services.
• Resolve system and component issues by reloading software and replacing hardware.
• Generate system sales leads and communicate those leads back to the sales team.
• Train and disseminate knowledge regarding equipment to the organization.
• Participate in the on-call rotation schedule for after-hours technical support calls.
• Comply with policies, guidelines, and regulatory requirements per ISO 13485:2016 standards.
• Identify improvement opportunities to processes and offer applications and solutions to promote optimal efficiency.

Requirements

• Associate's degree in biomedical, electrical/electronics, or computer engineering technology; military training; or equivalent combination of education and experience.
• Two (2) to four (4) years of medical diagnostic imaging equipment troubleshooting and repair experience required.
• One (1) to three (3) years of Philips and Siemens CT field service repair experience required.
• Proficiency with Microsoft Office required; experience using Enterprise Resource Planning (ERP) systems a plus.
• Excellent communication skills (written and verbal) are essential.

Nice-to-haves

• Experience with other medical imaging equipment brands.
• Knowledge of ISO 13485:2016 standards.

Benefits

• Flexible work schedule
• Company-sponsored benefits including medical, dental, vision, life, disability, and 401k
• Paid time off and company-paid holidays