Field Service Engineer

Inline Filling Systems - Palmetto, FL

Full-time - Mid Level

Palmetto, FL

Machinery Manufacturing

About the position

The Field Service Engineer at Inline Filling Systems Inc. is responsible for the commissioning, training, maintenance, and repair of liquid filling and packaging machinery at customer locations. This role requires a strong technical background and involves significant travel, both domestically and internationally, to provide on-site service and support. The engineer will work closely with customers to ensure optimal operation of equipment and exceed service expectations.

Responsibilities

• Provide on-site service, repair and/or installation of company instrumentation
• Provide on-site training to customer staff on installation, set-up, operation, safety protocols, maintenance and Q/C functions
• Upgrade production lines with new equipment/technology
• Review technical reports and documents from customers, analyze issues with technical staff, and communicate next steps and timelines to customers
• Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
• Provide assistance in machinery documentation development and improvement
• Manage customer interface with Production, Engineering and Management groups
• Maintain a working relationship with customers and instill confidence and credibility in our company and product
• Exceed customer expectations of service, support, and the product under development
• Summarize and communicate issues to engineers for triage and participate in root cause analysis investigations

Requirements

• 2-5 years of relevant engineering or service experience
• Previous experience with field service
• Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting (PLC, pneumatics/compressed air, drives/VFDs, etc.)
• Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)
• Ability to work independently and in a group
• Good people skills; the ability to be a good listener, understand a customer problem and find a complete solution
• Meticulous and detail oriented with excellent organizational and communication skills
• Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
• Ability to work without supervision
• Experience in packaging/high speed production is a plus
• Ability to speak Spanish professionally would be helpful.

Nice-to-haves

• Experience in packaging/high speed production is a plus
• Ability to speak Spanish professionally would be helpful.