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Field Service Engineer
Orion Talent - Denver, CO
posted about 2 months ago
About the position
The Field Service Engineer will provide essential field service support, including installation, preventative maintenance, troubleshooting, and repair of company products and services. This role requires effective communication with customers and collaboration with the field support team to ensure optimal customer satisfaction and operational efficiency. The position involves significant travel to client sites, often outside normal business hours, and offers opportunities for overtime and bonuses.
Responsibilities
- Provide optimum customer satisfaction on all company's products and services.
- Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
- Install and maintain wired computer networks.
- Provide remote diagnosis/repair support.
- Relay repetitive field service failures/equipment issues to Tier 3 specialists.
- Complete and submit regulatory and company required documentation.
- Represent the company at technical shows and exhibitions as required.
Requirements
- 4+ years of military or industry experience with electronic/electrical process equipment and controls.
- Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
- Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
- Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
- Excellent verbal and written communication skills.
- Proficiency with the Microsoft Office Suite.
- Dedication to the team and a sense of flexibility.
- Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
- Color vision and the ability to see close objects.
- Safe driving record.
Nice-to-haves
- Previous field service/product installation experience
- Basic wired and wireless network integration experience
- Knowledge of basic anatomy & physiology of the eye
Benefits
- Medical, dental, vision, life insurance
- Short- & long-term disability
- Travel insurance
- FSA
- Employee assistance program
- Matching 401k
- 15 paid vacation days
- Laptop
- Wi-fi card
- Cell phone
- New personal use company vehicle with all expenses paid or monthly car allowance
