Field Service Engineer

$51,000 - $91,000/Yr

Unclassified - Pierre, SD

Full-time - Entry Level

Pierre, SD

About the position

The Field Service Engineer (FSE) at Ford Motor Company serves as the primary interface between the company and its dealers/technicians, providing essential repair assistance for challenging vehicle issues. This role is crucial in enhancing customer satisfaction and ensuring that repairs are executed correctly on the first attempt. The ideal candidate will possess a strong technical background and a commitment to customer service, thriving in dynamic and unpredictable environments. The FSE will be responsible for identifying and resolving product concerns in collaboration with Product Development and Quality teams, thereby contributing to the overall improvement of Ford and Lincoln dealerships' repair capabilities. This includes providing technical support, tools, service repair information, and diagnostics to enhance the dealerships' operational efficiency. In addition to direct support, the FSE will also engage in the development and authorship of technical documents for publication, ensuring that all repair processes are well-documented and accessible. The role requires the ability to travel overnight as necessary, reflecting the need for flexibility and adaptability in addressing dealer needs across various locations. Candidates should be prepared to tackle challenges with a creative and flexible mindset, leveraging their automotive experience and technical acumen to drive improvements in vehicle diagnosis and repair processes. Ford Motor Company emphasizes a customer-first approach, and the FSE will play a pivotal role in embodying this philosophy through their interactions and support. The position offers a unique opportunity to be part of a team that is dedicated to building a better world through innovative automotive solutions.

Responsibilities

• Provide repair assistance on "difficult to repair" vehicles to improve Customer Satisfaction and Fix it Right the First Time performance.
• Support the product concern identification and resolution process with Product Development and Quality teams.
• Provide support to Ford and Lincoln dealerships to help improve their overall repair capability (technical competence, tools and equipment, service repair information, diagnostics, etc.).
• Support Company initiatives that enhance the vehicle diagnosis and repair process.
• Develop and author technical documents for publication.
• Ability to travel overnight, as required.

Requirements

• Bachelor's Degree in Automotive Technology, Automotive Management, or similar.
• 2+ years of experience using Microsoft Office Suite.
• 1+ years of automotive experience.

Nice-to-haves

• Ford specific Automotive Repair Technical Training.
• Automotive dealership or independent "hands-on" vehicle repair experience, Ford and/or Lincoln Brand.
• Ability to independently plan, organize, reorganize, prioritize and problem-solve.
• Professionalism including customer service/interface skills/experience.

Benefits

• Immediate medical, dental, vision and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more.
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day.
• Paid time off and the option to purchase additional vacation time.