Accuray - Phoenix, AZ
posted 5 months ago
As a Field Service Engineer at Accuray, you will play a crucial role in providing highly visible customer support through the performance of on-site installation and maintenance of complex radiotherapy systems. Your responsibilities will include overseeing necessary diagnoses, troubleshooting, service, and repair of equipment and systems, ensuring that operational quality is maintained. You will be the primary point of contact for customers, instructing them in the operation and maintenance of the systems, and serving as a liaison between the company and the customer on both administrative and technical matters related to assigned projects. In this position, you will interpret customer needs and clarify whether the responsibility for problem resolution falls to sales personnel, customer support representatives, or engineers. Your role may encompass various aspects of field support, including system hardware and software, PCs, and networking/wireless networking. This position is vital in ensuring that our innovative cancer treatment technologies are effectively supported in the field, ultimately contributing to better patient outcomes. Accuray is dedicated to making a direct and powerful impact on the lives of cancer patients. By joining our team, you will have the opportunity to help develop, introduce, and support new treatment delivery systems and software that provide hope and health to cancer patients and survivors around the world. Your work will not only involve technical expertise but also a commitment to patient-first outcomes, fostering an inclusive and collaborative work environment where diverse ideas and backgrounds are valued.