Field Service Engineer

$62,400 - $93,600/Yr

Jobot - Des Moines, IA

Full-time - Mid Level

Des Moines, IA

Administrative and Support Services

About the position

The Field Service Engineer role is a permanent position focused on providing technical support and maintenance for packaging equipment across various industries. This position involves significant travel, both domestically and internationally, and requires a blend of engineering skills, customer service, and hands-on fieldwork. The engineer will troubleshoot complex systems, perform routine maintenance, and ensure optimal performance of machinery while delivering exceptional service to clients.

Responsibilities

• Providing on-site technical support to clients, troubleshooting and repairing complex machinery and systems.
• Performing routine maintenance and inspections on equipment, identifying potential issues, and taking preventative action.
• Utilizing knowledge of wiring and PLC to install, test, and maintain electrical and electronic systems and equipment.
• Developing and implementing solutions for technical problems to minimize disruption to clients' operations.
• Providing exceptional customer service and effectively communicating with clients to understand their needs.
• Writing detailed service reports, documenting all work performed, and providing recommendations for future service needs.
• Collaborating with the engineering team to share knowledge and improve processes.

Requirements

• A minimum of 3 years of experience in a similar role within the Engineering industry.
• Proven experience with wiring, PLC, troubleshooting, and field service.
• A degree in Engineering or a related field is preferred.
• Exceptional problem-solving skills and the ability to develop innovative solutions.
• Strong customer service skills and effective communication abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and manage time effectively.
• Willingness to travel as required for on-site support.
• A valid driver's license.
• Commitment to continuous learning and development.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holiday Pay
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leave
• Tuition Assistance