Field Service Engineer

Boston Children's Hospital - Boston, MA

Full-time - Entry Level

Boston, MA

Hospitals

About the position

The Field Service Engineer will provide technical support and services to various Pediatric Physician's Organization (PPOC) office locations. This role involves user onboarding, end-user support, and ensuring compliance with security and HIPAA regulations. The position requires travel to multiple office locations and the ability to work independently while managing tasks through JIRA Service Desk.

Responsibilities

• Daily logging of tasks and activities via JIRA Service Desk
• User and device onboarding
• Providing end user support for various applications
• Participation in team meetings and collaboration for upcoming projects
• Providing onsite support for hardware and software upgrades
• Providing prompt and courteous resolution to user requests and issues
• Providing security, compliance and HIPAA checks at all practices

Requirements

• Bachelor's Degree in Computer Science or closely related field
• Minimum 3 years' experience with PC hardware and software, printers, notebooks, Macs, iPads, and mobile devices
• Experience supporting Windows 10 and macOS
• Experience with Active Directory
• Experience with security and protection tools, antivirus and malware detection and removal
• Familiarity with TCP/IP networking, VPN, Wi-Fi
• Must own a reliable car and be able to work remotely and independently
• Local travel: up to 90%
• Must be able to lift 50lbs

Nice-to-haves

• MCSA, A+ , CISSP desirable
• Knowledge of HIPAA, compliance, and electronic medical record systems helpful
• Knowledge of physician practice management systems and workflow helpful
• Knowledge of Windows Server, VMware, and Citrix desirable
• Knowledge of JIRA helpful
• Knowledge of Cisco Meraki network gear as well as switches, routers, and firewalls desirable

Benefits

• Affordable health, vision and dental insurance
• Generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition Reimbursement
• Cell phone plan discounts
• Discounted rates on T-passes (50% off)