Field Service Engineer

Bruker - Middleton, WI

Full-time - Mid Level

Middleton, WI

5,001-10,000 employees

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer at Bruker Nano is responsible for providing exceptional post-sale technical support for complex analytical instruments. This role involves troubleshooting, installation, and training, ensuring that customers can maintain their instruments at peak performance. The engineer acts as a key customer-facing representative, fostering strong relationships and delivering solutions that enhance customer satisfaction and productivity.

Responsibilities

• Provide "Best in Class" post-sale technical support to customers via phone, email, remote tool, and on-site visits, ensuring timely resolution of product related issues.
• Conduct troubleshooting and diagnostic tests to identify and resolve hardware and software problems with complex analytical instruments.
• Deliver comprehensive product training to customers and internal staff to enhance their understanding of instrument operation, maintenance, and troubleshooting procedures.
• Document support activities, including problem resolution steps, in a detailed and organized manner using Salesforce/SAP.
• Perform installation, configuration, and validation of new instruments at customer sites, ensuring optimal performance and customer satisfaction.
• Develop and maintain strong relationships with key customers, serving as a trusted technical advisor and advocate for their needs within the organization.
• Contribute to the creation of technical documentation, including troubleshooting guides.

Requirements

• Strong technical background in analytical instrumentation and support.
• Excellent communication skills, both verbal and written.
• Customer-focused and results-oriented approach.
• Ability to troubleshoot complex hardware and software issues.
• Experience with Salesforce/SAP for documentation and support activities.

Nice-to-haves

• Experience in a customer-facing technical support role.
• Familiarity with installation and configuration of analytical instruments.
• Knowledge of the life sciences, materials, and applied industries.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.