Integration Innovation - Huntsville, AL
posted 3 months ago
I3 is currently seeking a Mid Level Field Service Engineer (FSE) to support the IBCS Team located onsite at Redstone Arsenal, AL. The qualified candidate will be responsible for providing high-level technical support, system integration, and field service engineering for the IBCS Program. This position involves collaborating with military and civilian personnel to ensure the seamless deployment, operation, and maintenance of the IBCS system. The candidate can expect up to 25% travel within the continental United States, which will involve visiting various locations to provide on-site support and troubleshooting as needed. The Field Service Engineer will provide technical support services in maintaining and sustaining fielded IBCS systems, equipment, and software at all identified locations. This role will represent the IBCS program as the primary point of contact, integrating and maintaining systems running Red Hat Enterprise Linux and integrating COTS/GOTS products with IBCS systems. The engineer will assist in the emplacement and initialization of the IBCS system, advise customers on the capabilities and limitations of the IBCS system, and assist in troubleshooting IBCS hardware, software, and networks. Additionally, the engineer will provide feedback to program leadership regarding system performance and end-user feedback, perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software, conduct training when needed, and support the Program Help Desk as required. The role also includes conducting scheduled equipment inventories and ensuring that all technical support services are delivered effectively and efficiently. The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to work both independently and as part of a team in a fast-paced environment.