Field Service Engineer

GPAC - Grand Rapids, MI

Full-time - Mid Level

Hybrid - Grand Rapids, MI

Administrative and Support Services

About the position

The Field Service Engineer plays a vital role in the manufacturing machinery and equipment industry, focusing on the installation, maintenance, troubleshooting, and repair of advanced machinery at customer sites. This position requires strong technical skills and a customer-oriented approach, as it involves significant interaction with clients to ensure optimal equipment performance and reliability.

Responsibilities

• Install, set up, and commission manufacturing machinery and equipment according to company standards and customer requirements.
• Perform routine maintenance, diagnose issues, and carry out repairs on complex machinery to minimize downtime.
• Recommend and implement preventive measures to enhance equipment performance and reliability.
• Provide on-site and remote technical assistance to resolve operational issues and optimize machine functionality.
• Document all service activities and share insights with the engineering team for continuous improvement.
• Train clients' personnel on the proper use and maintenance of equipment.
• Develop user-friendly documentation and guidelines.
• Work closely with internal teams such as design, engineering, and sales to address customer feedback and technical challenges.
• Assist in testing and validating equipment modifications or upgrades.
• Adhere to all safety standards, regulations, and company policies during field operations.

Requirements

• Bachelor's degree or technical diploma in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field.
• 2-5 years of hands-on experience servicing manufacturing machinery, industrial automation, or related equipment.
• Proven expertise in diagnosing and repairing complex mechanical, electrical, and electronic systems.
• Strong problem-solving and analytical skills.
• Proficiency in interpreting technical drawings, blueprints, and schematics.
• Hands-on experience with PLCs, CNCs, and/or industrial robotics is highly desirable.
• Exceptional communication and interpersonal skills.
• Valid driver's license and ability to travel extensively.
• Ability to work independently and under pressure.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive training programs and career development opportunities.
• Benefits package, including health insurance, retirement plans, and paid time off.
• Company-provided tools, equipment, and travel reimbursements.