Field Service Engineer

$15,000 - $75,982/Yr

SST Direct Limited Liability Company - Jacksonville, FL

Full-time - Entry Level

Jacksonville, FL

About the position

The Field Service Engineer position involves providing technical support and services to customers across North America for a high-tech international company specializing in laser technology solutions. The role requires installation, maintenance, troubleshooting, and repair of company equipment, ensuring high-quality service and customer satisfaction. This position also includes a generous relocation package for suitable candidates willing to move to specific locations.

Responsibilities

• Support customers in North America as part of the technical service group.
• Install, maintain, troubleshoot, and repair company equipment with high quality.
• Complete basic retrofits, software installations, and customer training.
• Complete paperwork on time with high quality.
• Work independently to resolve technical problems and maintain good relationships with customers.
• Perform any additional responsibilities as deemed necessary by management.

Requirements

• Two-year technical degree in engineering or related field preferred, or a combination of training and work experience.
• Strong electrical and computer systems experience and high level of diagnostic skills.
• Previous experience with robotics, lasers, automation systems, or mechatronics required.
• Proficiency in Microsoft Office; Word, Outlook, Excel, and PowerPoint.

Benefits

• PTO
• Medical
• Dental
• Vision
• 401k
• LTD
• STD
• Overtime
• Per Diem
• Generous relocation package including 4-8 weeks apartment or extended stay hotel and 6-8 weeks car rental.