Field Service Engineer

Kadant - Crown Point, IN

Full-time

Crown Point, IN

1,001-5,000 employees

Machinery Manufacturing

About the position

The Field Service Engineer role involves engaging with customers in a dynamic customer service environment, troubleshooting Balemaster equipment, and performing on-site service and maintenance for baling equipment. This position requires a strong focus on customer service and technical skills to ensure customer satisfaction and equipment functionality.

Responsibilities

• Engage with customers in a fast-paced customer service department.
• Troubleshoot Balemaster equipment via phone or on-site visit.
• Perform on-site service and maintenance for customers' baling equipment.

Requirements

• Communicate effectively and possess strong verbal, written, listening and troubleshooting skills.
• Four-year engineering degree (mechanical or electrical preferred, others considered).
• Ability to travel up to 70% of the time throughout North America.
• Valid driver's license required; passport recommended.
• Attention to detail and highly organized.
• Customer service skills.
• Computer and Internet knowledge.
• Fluent Spanish is a plus.

Nice-to-haves

• Fluent Spanish is a plus.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k) & Company Match
• Vacation
• Holidays