The Recruiting Group - Birmingham, AL
posted 3 months ago
As a Field Service Engineer, you will play a crucial role in servicing medical laboratory equipment, including hematology, chemistry, and coagulation analyzers, for a leading manufacturer in the medical device industry. This position is fully remote but requires you to reside within a half-hour commute of the greater Birmingham, AL area. You will be responsible for the installation, servicing, and preventive maintenance of automated robotic lab instrumentation, ensuring that these critical devices operate efficiently and effectively in medical settings. Your expertise in electronics and electro-mechanical troubleshooting will be essential in diagnosing and resolving issues that arise with the equipment. The role involves establishing strong customer relationships, which is vital for ensuring customer satisfaction and trust in the services provided. You will coordinate problem resolution within the Field Support Group, working collaboratively with other team members to address any technical challenges that may arise. Additionally, you will maintain an inventory of tools and parts in your company vehicle, ensuring that you are well-equipped to handle service calls promptly. Providing basic on-site training to customers regarding the operation of the instrumentation will also be part of your responsibilities, helping to empower users and enhance their understanding of the equipment. This position offers two different schedules: one from Monday to Friday and another from Tuesday to Saturday, both with the potential for overtime. Overnight travel will be required, so flexibility and readiness to travel are essential. Candidates should have a minimum of three years of experience as a field service engineer, preferably with a background in servicing medical lab analyzers or similar medical instrumentation. A Certificate or AAS Degree in electronics or a related discipline is preferred, along with a strong foundation in electronics and troubleshooting skills. Additionally, all candidates must be fully vaccinated against COVID-19 to be considered for this role.