Field Service Engineers - Regional Travel

Roth Staffing Companies - New York, NY

Full-time - Mid Level

New York, NY

Administrative and Support Services

About the position

The Field Service Technician role involves providing on-site technical support and maintenance for Uninterruptible Power Supply (UPS) systems and other critical power equipment. Technicians will travel regionally to client locations, primarily in the NYC/NJ Metro area, to ensure the reliability and functionality of power electronics. The position requires a blend of technical expertise and customer service skills, with a focus on delivering timely and effective solutions to clients' needs.

Responsibilities

• Commissioning, maintaining, and providing emergency support on power electronics at customer sites.
• Render technical on-site and phone assistance to customers.
• Perform general and preventive maintenance on Uninterruptable Power Supply systems.
• Respond to emergency calls at customer's request.
• Strive to provide all customers a 'first time fix' for their equipment.
• Provide accurate and timely communication to internal and external customers.
• Keep current on Safety Field Change Notices and Service Tips.
• Provide accurate and timely reporting of expense reports and Field Service Reports.

Requirements

• 5+ years' experience in the field with the ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU's, Static Automatic Transfer Switches, and other electrical equipment.
• Technical Degree in Electronics or Military Electronics Training is a plus.
• Previous military experience and training is a plus.
• Working knowledge of OHM's law and electronic theory.
• Prior field service experience required.
• 3 phase/480v experience required.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Ability to read and interpret electrical line diagrams and blueprints.
• Ability to evaluate the operating conditions of equipment.
• Standard computer skills including MS Outlook, Word, and Excel.
• Mechanical aptitude.
• Clear, concise, written and verbal communication skills.
• Ability to interact comfortably with all levels of internal and external customers.
• Self-motivation to manage one's own schedule.

Nice-to-haves

• UPS OEM factory training or experience in Liebert (Vertiv) / Emerson, APC / MGE, Eaton / Powerware, Toshiba, Mitsubishi.

Benefits

• Employer covers travel expenses including flights, hotel, and car rentals.
• Food and gas (mileage) will be expensed back to the employer.