Field Service Engr I

$61,000 - $91,400/Yr

Disability Solutions - Albany, NY

posted 3 months ago

Full-time - Entry Level
Albany, NY
Administrative and Support Services

About the position

As a Field Service Engineer I at Honeywell, you will play a pivotal role in providing technical expertise and support to our customers within the Industrial Automation (IA) business unit. Your primary responsibility will be to troubleshoot technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. This position is based in Schenectady, New York, and your contributions will significantly impact the efficiency, productivity, and safety of our customers' operations. You will be expected to provide exceptional technical support and service, which is crucial for the success of our field service operations and the overall growth of our business. In this role, you will also be responsible for working collaboratively with cross-functional teams to ensure that our solutions are implemented successfully. You will conduct training sessions for customers and field service engineers, helping to build a strong, diverse team by recruiting talent, identifying and developing successors, and fostering an inclusive culture. Staying updated with industry trends and advancements will be essential, as you will be expected to provide recommendations for improvement based on your findings. Your dedication to excellence will be a key factor in the success of our operations and the satisfaction of our customers.

Responsibilities

  • Troubleshoot technical issues for our customers
  • Provide technical support for our IA solutions
  • Work with cross-functional teams to ensure successful implementation of our solutions
  • Conduct training sessions for customers and field service engineers
  • Stay updated with industry trends and advancements, and provide recommendations for improvement

Requirements

  • Strong technical knowledge and expertise in Industrial Automation technologies
  • Excellent problem-solving and troubleshooting skills
  • Ability to effectively communicate technical concepts to both technical and non-technical stakeholders
  • Experience in project management and execution
  • Strong customer focus and ability to build and maintain relationships

Nice-to-haves

  • Technical or Bachelor's degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics
  • 2+ years of proven experience in field service engineering, with a focus on technical solutions
  • Desired experience in a similar role

Benefits

  • Employer-subsidized Medical, Dental, Vision, and Life Insurance
  • Short-Term and Long-Term Disability
  • 401(k) match
  • Flexible Spending Accounts
  • Health Savings Accounts
  • EAP and Educational Assistance
  • Parental Leave
  • Paid Time Off (for vacation, personal business, sick time, and parental leave)
  • 12 Paid Holidays
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