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OTC Industrial Technologies - Germantown, WI
posted 2 months ago
Full-time - Mid Level
Germantown, WI
About the position
The Field Service Lead at Furey Filter & Pump is responsible for troubleshooting and repairing equipment across various product lines. This role is crucial for providing quick repair turnaround and quality service, which differentiates the company in the industry. The position requires maintaining a professional demeanor due to high customer visibility during on-site repair services and involves leading a team of field service technicians.
Responsibilities
- Pick up and deliver equipment to customer locations
- Perform tear down, inspection, reporting, cleaning, reassembly and testing of equipment
- Ensure that the work and components used in service are in compliance with manufacturer specifications
- Read and interpret schematics for assembly, repair, and reassembly as required
- Provide technical knowledge to customers in all aspects of inspection, repair, installation, alignment and start-up of equipment
- Installation and set up new equipment
- Prepare Service Reports detailing service call, parts used, rental equipment, labor and all associated costs
- Complete expense reports for on-site services provided
- Assign schedules to field service technicians
- Correspond with customers to schedule projects and plan work scopes for projects
- Attend factory and in-house training to develop and maintain proficiency
Requirements
- High school diploma or GED required
- Engineering Degree preferred or Associate's degree/certification in mechanics, or equivalent years of experience preferred
- Strong mechanical aptitude and capable of using shop equipment
- Capable of utilizing measurement/testing equipment
- Multi-tasking capabilities
- Troubleshooting and problem solving skills
- Good written and verbal communication skills
- Manual dexterity and good eye-hand coordination
- Capable of performing the physical labor associated with job responsibilities
- Great customer service skills
- Capable of working independently with little or no supervision
- Valid driver's license and acceptable driving record
- Willingness to travel
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Life insurance
- Disability insurance
- Tuition reimbursement
- Paid time off
- Relocation assistance
