Field Service Manager/Sales Manager

$55,000 - $70,000/Yr

HandyMation - Cheyenne, WY

Full-time - Mid Level

Cheyenne, WY

About the position

The Field Service Manager/Sales Manager at HandyMation LLC is responsible for overseeing the daily operations of the handyman service team, ensuring customer satisfaction, and integrating sales responsibilities. This role involves managing job scheduling, coordinating with technicians, and optimizing job performance to drive efficiency and profitability.

Responsibilities

• Oversee and manage daily operations of the handyman service team.
• Schedule and assign jobs to technicians, ensuring timely completion of tasks.
• Monitor job progress and provide technical support to technicians as needed.
• Ensure high levels of customer satisfaction by addressing and resolving client concerns promptly.
• Implement and maintain quality control standards to ensure excellence in service delivery.
• Analyze job performance metrics and work to reduce overhead costs while increasing efficiency.
• Conduct regular performance evaluations and provide feedback and training to technicians.
• Manage inventory of tools and materials, ensuring availability for scheduled jobs.
• Prepare and manage quotes for clients using our pricing strategy, ensuring accuracy and timely submission.
• Follow up with customers on quotes and job status to maintain strong relationships and drive sales.
• Coordinate with the administrative team to ensure accurate job documentation and billing.
• Develop and implement strategies to improve service delivery and profitability.
• Order materials and supplies needed for jobs, ensuring cost-effectiveness and availability.
• Maintain relationships with suppliers and vendors to secure the best prices and terms.

Requirements

• High school diploma or equivalent; additional qualifications in construction management or a related field are a plus.
• Proven experience as a Field Supervisor, Handyman, or in a similar construction management role.
• Strong knowledge of handyman and construction practices and techniques.
• Excellent organizational and multitasking abilities.
• Exceptional communication and interpersonal skills.
• Ability to lead and motivate a team to achieve high performance levels.
• Problem-solving skills and a proactive approach to managing tasks and challenges.
• Proficiency in using job management software and tools.
• Commitment to maintaining high standards of customer service and satisfaction.

Benefits

• Competitive salary based on experience.
• Profit sharing/bonus if GP percentages are met.
• Company vehicle if applicable and gas card.
• Opportunities for professional development and career advancement.
• Supportive and dynamic work environment.