Field Service Rep

The Hillman Group - Norfolk, VA

Full-time - Entry Level

Norfolk, VA

Fabricated Metal Product Manufacturing

About the position

The Field Service Representative at Hillman Group is responsible for providing merchandising services and on-site customer support at various customer locations. This role ensures that service programs and customer relationships are maintained effectively, meeting or exceeding customer expectations. The position involves traveling to customer stores, managing inventory, and performing physical tasks related to store displays.

Responsibilities

• Travels to and among customer store locations as required according to service schedule and as necessary to resolve issues.
• Maintains customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment.
• Performs physical work necessary to tear down and/or assemble store displays, including racks and other prescribed display items according to the plan-o-grams.
• May provide direction and supervision to temporary or support personnel assigned to assist with the reset.
• Completes customer service sheets and surveys as directed.
• Takes photos of displays.
• Maintains and timely submits required records and receipts.
• Follows prescribed time reporting procedures and submits time worked accurately and promptly.

Requirements

• High school diploma or equivalent, college courses preferred.
• Two years field service or merchandising experience preferred, ideally in a large-scale retail environment.
• Able to read & execute store plan-o-grams in an efficient manner and use Word, Excel, and Windows.
• Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.
• Maintains valid driver's license and maintains a driver record acceptable under the provisions of Hillman's Vehicle Policy.
• Able to lift and carry up to 50 pounds occasionally.

Benefits

• Car Allowance
• Cell Phone Allowance
• $500 Referral Bonuses
• Independent and flexible schedule
• Competitive Wages
• Comprehensive Health, Dental and Vision coverage
• Paid Time Off
• Paid Company Holidays
• Retirement Savings Plan
• Employee Stock Purchase Plans
• Dayforce Wallet (Get paid weekly or daily for hours worked)
• Tuition reimbursement available
• Employee Assistance & Team Member Discounts