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Field Service Representative II, Cardiopulmonary (LA/MS)
$75,000 - $85,000/Yr
LivaNova - Shreveport, LA
posted 2 months ago
Full-time - Mid Level
Shreveport, LA
1,001-5,000 employees
Computer and Electronic Product Manufacturing
About the position
The Field Service Representative II for Cardiopulmonary at LivaNova is responsible for inspecting, servicing, and repairing medical equipment within a designated territory. This role involves preventive maintenance, corrective maintenance, and ensuring quality standards are met. The representative will work closely with sales to promote services and maintain a strong company presence in the territory, while also managing administrative tasks and personal development goals.
Responsibilities
- Perform preventive maintenance on equipment in assigned territory within scheduled time frames.
- Sell service business within the territory and collaborate with sales to enhance LivaNova's presence.
- Provide corrective maintenance on equipment within the assigned territory.
- Ensure quality standards are met or exceeded in service performance.
- Accountable for all assigned company assets including tools, test equipment, and documentation.
- Complete timely paperwork and administrative tasks per organizational policies.
- Maintain a personal development action plan to improve job skills and product knowledge.
- Maintain financial cost-effectiveness within the assigned territory.
- Communicate accurate technical findings for thorough problem analysis and resolution.
- Perform additional duties or projects as assigned.
Requirements
- Requires 2 years of Technical College or equivalent education.
- Minimum of 3 years experience as a Field Service Representative or Hospital Technician.
- High level of organizational and territory management skills.
- Ability to manage self and perform logical problem-solving methods.
- Strong interactive people skills and customer relations abilities.
- Demonstrated accountability for field service administrative tasks.
- Strong analytical and problem-solving skills related to equipment issues.
Nice-to-haves
- Experience in territory management.
- Familiarity with medical equipment and technology.
Benefits
- Dental insurance
- Employee stock purchase plan
- Flexible schedule
- Health insurance
- Referral program
- Tuition reimbursement
- Vision insurance
