Field Service Representative

$51,200 - $76,800/Yr

Schneider Electric - New City, NY

Full-time - Entry Level

New City, NY

Electrical Equipment, Appliance, and Component Manufacturing

About the position

Schneider Electric is seeking a Field Service Representative to join our U.S. Services business, specifically within our Secure Power team. This role is crucial in servicing critical data center equipment, where you will collaborate with customers, team members, and third-party partners to perform assembly, startup, diagnostics, repairs, and preventive maintenance on both Company and third-party manufactured equipment in various dynamic environments. This position offers a home-based flexible work schedule with a guaranteed 40-hour work week, plus overtime opportunities. You will receive direct product training and training on all digital and physical tools associated with your work, along with service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

Responsibilities

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, and technical support
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Collaborate with Manager and/or Regional Service Director to resolve complex escalated issues
• Engage in continuous learning and training on various products both in the field and in the classroom
• Travel throughout the region for local customer support or countrywide travel as needed
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

Requirements

• An Associate degree, vocational education, or similar experience in electronics, electrical theory or similar desirable discipline or military training
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
• Capacity to move service equipment weighing up to 50 pounds

Benefits

• Medical (with member reward points)
• Dental
• Vision
• Basic life insurance
• Benefit Bucks (credits to apply towards your benefits)
• Flexible work arrangements
• Paid family leaves
• 401(k) + match
• Well-being and recognition programs
• 12 holidays per year
• 15 days of paid time off per year (pro-rated in the first year of employment based on start date)
• Opportunity to purchase company stock (eligibility depends on start date)
• Military leave benefits