Field Service Representative

JCTM - Stone Bay, NC

Part-time

Hybrid - Stone Bay, NC

Professional, Scientific, and Technical Services

About the position

Supporting elite military units in achieving their operational and training goals requires a unique blend of technical proficiency, military expertise, and adaptability. What if you could leverage your experience in special operations and military training to support MARSOC and their critical missions? As a Field Service Representative (FSR), you will have the opportunity to develop and deliver innovative and advanced training solutions via a unique software platform to prepare deploying Marine Special Operations Forces for complex threat environments and ensure their operations readiness. At JCTM, we prioritize the growth and development of our team members. By joining us, you become part of an organization that values commitment, integrity, and innovation. We offer a collaborative environment where you can apply your expertise in military operations and software systems to enhance mission success.

Responsibilities

• Provide technical support for the proprietary software during MARSOC exercises.
• Collaborate with military personnel to understand operational and intelligence training needs and adapt software functionality accordingly.
• Travel to Canada for 2-3 weeks to gain hands-on experience with the proprietary software.
• Support exercises tentatively scheduled in March and September 2025, ensuring system functionality and providing troubleshooting support as needed.
• Offer surge support across Camp Lejeune as required to demonstrate and sell proprietary capabilities.
• Be available for US and Canada travel, including weekends during exercises.

Requirements

• Active SECRET security clearance
• 8+ years supporting military exercises or operations
• Familiarity with special operations missions and training requirements
• Proficiency in MS Office
• Government issued passport

Nice-to-haves

• Active TS/SCI security clearance
• 10+ years supporting military exercises or operations
• 2+ years designing or leading training exercises
• 3+ years conducting or supporting special operations missions
• Familiarity with MS Project, Analyst Notebook, SharePoint
• Basic IT knowledge and understanding of DoD IT frameworks

Benefits

• Hybrid work arrangement with a combination of on-site and remote work options
• Opportunities for continuous professional development and mentorship