Field Service Specialist/Engineer

Valmet - Charlotte, NC

Full-time - Mid Level

Remote - Charlotte, NC

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The Field Service Specialist/Engineer at Valmet is responsible for supporting the installation and maintenance of large-scale manufacturing equipment in the Pulp & Paper industry. This role involves extensive travel, hands-on supervision, and collaboration with engineering and sales teams to provide technical solutions and ensure customer satisfaction.

Responsibilities

• Perform process and field services for Pulp & Energy Solutions equipment in Pulp & Paper mills.
• Conduct start-ups and commissioning services.
• Carry out inspections and condition assessments.
• Manage maintenance and service agreements.
• Perform tune-ups for process and emissions.
• Troubleshoot equipment issues and plan outages.
• Advise on construction for rebuilds, upgrades, and capital projects.
• Provide emergency assistance and root cause analysis.
• Develop O&M procedures, data monitoring, and reporting as needed.
• Prepare and submit detailed service reports in a timely manner.
• Work collaboratively with Field Service Engineers, Product Engineers, and Sales personnel.
• Develop relationships with key customers and conduct service sales visits.
• Supervise maintenance, repair, rebuild, troubleshooting, and installation of equipment at customer sites.

Requirements

• Bachelor's Degree in Mechanical Engineering, Construction Engineering Technology, or Mechanical Engineering Technology.
• Minimum of five years of related hands-on mechanical experience in roles such as maintenance mechanic, mechanical construction foreman, or technician.
• Working knowledge of electronics, hydraulics, pneumatics, welding, rigging, pipefitting, millwrighting, and machining preferred.
• Ability to read blueprints and diagrams.
• Experience overseeing projects and managing subcontractor crews.
• Ability to travel by air or automobile up to 200 days a year, mostly domestically.

Nice-to-haves

• Experience in the Pulp & Paper industry.
• Familiarity with service sales and customer relationship management.

Benefits

• Generous wage structure.
• 401k with company match.
• Company-funded pension.