Putzmeister - Sturtevant, WI
posted 20 days ago
Full-time - Mid Level
Sturtevant, WI
Repair and Maintenance
About the position
The Field Service Technician will act as the Putzmeister Field Service Representative in the Atlanta Metro region, focusing on building and maintaining business relationships to provide premier product support. This role involves troubleshooting equipment issues, providing training, and ensuring customer satisfaction through effective communication and timely service delivery.
Responsibilities
- Manage time and territory to provide timely & effective resolution of customers' equipment problems/concerns in the field.
- Travel to customer locations, often on very short notice, to perform in-depth troubleshooting on electrical, hydraulic, mechanical, and interrelated problems.
- Professionally communicate information concerning repairs, production issues, product quality, or customer-related issues.
- Provide in-service or commissioning of new equipment at customer locations and complete handover documentation.
- Provide professional training on machine operation, troubleshooting, and repair techniques to customers/agents in the field.
- Provide technical support to the agent/customer via multiple channels (email, telephone, text, etc.) and manage Warranty / Goodwill issues and concerns.
- Coordinate boom inspections and welding repairs as needed by customers and provide/complete the required documentation for records.
- Market / Support Authorized Service Centers (dealers) to customers for repair work and parts purchases (in and out of warranty).
- Aided in the evaluation and selection of potential service centers (dealers) and assist and measure service center against established PM Service Standards.
- Prepare timely field service reports in a well-written and concise manner and file them weekly.
- Keep abreast of industry technology and trends, including concrete pumping applications/processes.
- Perform additional duties as requested or required.
Requirements
- Excellent communication skills.
- 5-10 years of technical experience.
- Travel 75% +
- Associate or BS degree in Engineering, Heavy Equipment Technology, Industrial Technology, or equivalent experience.
- In-depth knowledge of mobile hydraulic, electrical, and mechanical systems.
Nice-to-haves
- Multi-lingual individual a plus (Spanish and/or German)
- Concrete industry experience a plus
- Mandatory safety training (see 'Total Compliance Management' program).
- On-the-job training.
Benefits
- Comprehensive benefits (medical, vision, and dental insurance)
- Company paid Hospital Indemnity/Accident Insurance
- HSA - incentives for company contributions
- FSA Plans
- Company-paid Life Insurance
- Company paid Short term/Long term Disability
- Paternity Leave
- 401K plan with company match
- Profit sharing
- Company events
- Education Reimbursement
- Boot Reimbursement
- Uniform Program
- Employee discount program
